I Have No Idea What I’m DoingBeen thinking about this post for a while now. Here goes:Mar 27, 2018Mar 27, 2018
Superheroes vs. Super HumansThis past week at COMPLY 2017 (hosted by Performline), I heard a talk by someone who oversees a compliance department at a large financial…Jun 10, 2017Jun 10, 2017
The race to be more humanOn a recent flight I watched the movie, Passengers and I couldn’t help thinking it was really just a metaphor for a terrible customer…May 27, 2017May 27, 2017
I spent a month in South Africa. Here’s what I did…“Just got home from Jo’burg / locked the front door oh boy! / Got to sit down, take a rest on the porch”Feb 16, 2016Feb 16, 2016
What’s driving change in customer communication this yearWhat do we know about chatting or anything else???Feb 3, 2016Feb 3, 2016