We invest in & buy digitally-enabled direct-to-consumer brands and eCommerce companies.
As investors, we only get involved with companies we can help scale faster and cleaner by leveraging our operating experience as entrepreneurs.
A lot of people think of customer service the wrong way…
They see it as a heavy expense, something they have to pay for that doesn’t yield any return-on-investment.
I see a lot of people complain that starting a business is too expensive. They would be right if the year was 1982 and the internet didn’t exist.