real person in a sometimes unreal world
I’m fascinated by the airline industry because, like the cable and telco businesses, it had operated on a business model of imprisonment: we’re the only ones who can get you where you want to go or get you online and so we’ll treat you h…
ouble a…elp passengers when trouble arrives instead of the airplane. It would be well worth the investment. Anxious passengers are unhappy customers. Confident passengers are happy customers.