Kassy Shen我是做产品的,为什么叫我做客服?做产品的人同时去做客服非常好,每天去看用户的提问和建议,自己去回答。回答的过程很重要,用心交流。不是简单回绝或迎合对方的需求,而是对产品有自己想法的基础上,把他们的需要装到心里,认真去思考。是真的把对方当成是坐在你身边跟你真诚交流的朋友。尽量仔细地引导对方讲出自己的使用场景、什么…May 27, 2017May 27, 2017
Kassy ShenStory Planet: an English reading app for foreign kidsI. BackgroundNov 28, 20161Nov 28, 20161
Kassy Shen[IXD] My Prototyping TrickI have an iPhone paper prototype kit, so I’m just telling how I make use of the kit — I used it just as a background since I found I might…Jul 26, 2016Jul 26, 2016
Kassy Shen[IxD] Step 3: Paperboard and Paper PrototypeEither paperboards or prototypes can scarcely be omitted in interaction design, without which your design may be divorced from real life…Jul 26, 2016Jul 26, 2016
Kassy Shen[IxD] Step 2: IdeationHow do you come up with ideas? It’s rarely possible that you just close your eyes and search for ideas in your head. You need to do far…Jul 14, 2016Jul 14, 2016
Kassy Shen[IxD] Step 1: Observation and InterviewYou’ll never know how surprising and inspiring it could be until you truly devote yourself into direct observation and interview, when you…Jul 8, 2016Jul 8, 2016
Kassy ShenLearning Experiences on Interaction Design in CourseraHaving attended the Interation Design Specialty courses in Coursera for approximately six months, I’ve completed seven courses and I’m now…Jun 7, 2016Jun 7, 2016
Kassy ShenInterview for Need findingI’ve been attending courses on Interaction Design given by Professor Scott Klemmer of UC San Diego on Coursera. And today, I’d like to talk…Dec 22, 2015Dec 22, 2015
Kassy ShenJust Put them into PracticeThings would always be complicated and you’d never have time to start something new until you just sit down, write down your plan, divide…Dec 19, 2015Dec 19, 2015
Kassy ShenTell the World What You WantI’m an interaction designer, but haven’t been exactly the one in my dream.Sep 18, 2015Sep 18, 2015