Mindful leadership: developing service design in government

Fig 1. BKS Iyengar and students in headstand. Source: http://si.wsj.net/public/resources/images/BN-EE468_iiyeng_G_20140820065747.jpg



My design practice

There are many skills you need to develop as you become a masterful practitioner in human-centred design. One of them is knowing how to use your body to help make sense of what you are observing, or help you create something meaningful” (Senova 2017 p. 21).

Design as a way of life

Fig 2. ‘Characteristics of design thinking as they relate to the two mindsets of a way of life and way of work’, Howard, Senova and Melles 2015, p. 191.

Design provides ‘a new way of seeing’

What does matter is that understanding value and the nature of relationships between people and other people, between people and organisations, and between organisations of different kinds are now understood to be central to designing services” (Kimbell in Stickdorn & Schneider 2011, p. 116).

Fig 3. ‘The Four Orders of Design. Reproduced from Pastor 2013, https://issuu.com/humantific/docs/theotherdesignthinking

Governments appropriation of HCD and service design

“Design thinking should matter to governments because many gaps exist between the services governments deliver and what citizens want…Scope exists for governments to better design their processes to become more responsive to citizen expectations” (Moore 1995 in Mintrom and Luetjens 2016 p. 391).

Fig 4. ‘Digital Service Standard, criteria 1'. Source — https://www.dta.gov.au/standard/1-user-needs/

A long road to change

Outward acts of design leadership

Sensing and perceiving context to design the approach

Fig. 5. ‘Framework and distinguishing features of Iyengar yoga practice based learning’, handout provided at Yoga workshop on sense by Ann Dragon, source unknown.

Guiding, steering and adjusting for alignment

‘Bridging’ networks to grow collaboration and commitment

Fig 6. ‘Scaling collaboration strategically through the organisation’, #Collabforge, https://epiccollaboration.com/book/1-overview-getting-started

Inward acts of design leadership

Mindset shifts

Fig 7. Stickdorn, M and Schneider, J 2011, This is service design thinking, 1st edn, Hoboken: John Wiley & Sons, Brooklyn, New Jersey, p. 306.

Mindful design and restorative practice

Fig 8. Aspects of a mindful design practice, by Kate Storey. Design Research Project June 2017.

“It is through the alignment of the body that I discovered the alignment of my mind, self, and intelligence.” BKS Iyengar

Education, training and mentorship to build competency, maturity and mindset

Fig 9. ‘Levels of Sadhaka’ table. Source: BKS Iyengar, Light on the Yoga Sutras of Patanjali’, Thorsons, 2002.



Experience Designer / PhD Candidate at RMIT School of Design

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