It’s a pretty classic conundrum — a technical expert is promoted until they’re a junior level manager, and suddenly finds themselves out of their depths on the ‘softer’ skills side of things: managing people and teams. So what can we do differently?

A…

What’s the difference between generative and evaluative research? Qualitative and quantitative? There are different types of user research to suit different goals. In order to select appropriate types of research methods, you need to understand what you are trying to achieve.

Users are at the core of UX research and design, and there are many ways to identify or group them.

Decorative image of several different faceless avatars showing different demographics
Avatars created by the awesomely talented Cécile L. Parker

Roles

This article picks up where we left off in part 1: the past and part 2: the current context. Read those first to understand more about how roles have been defined, and where I’m coming from.

Career progression

This article picks up where we left off in part 1: the past. Read it first to understand more about how roles have been defined, and where I’m coming from.

The new context

This industry is suffering from a lack of clarity about roles, skills and methods. Every job description is vague, every recruiter is confused, every role seems to hinge on agile and every big organisation seems to really, really want us right now. Even if they don’t know quite what to do with us.

Kate Conrick

A Service Designer working to make government a little bit better in Australia. Cat lover / Garden grower. Stuff maker / Food eater.

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