A one-liner captures thoughts on listening with our head and heart. — I’m ready to listen, really listen, but I want to look you in the eye, smile, nod, and see you — nothing else can substitute face-to-face interaction to build understanding. Call me old-fashioned, but I want to see your face and hear your voice. We marveled at letters arriving in days rather than months, and hearing a voice thousands of miles away fascinated and thrilled us. The notion of seeing you through a phone seemed unlikely.