AI in terms of content creation is coming fast and is surprisingly good. But at the end of the day, it is as good as the human user’s instruction. (Author’s note: about 50% of this article is created by AI — but nonetheless still worth reading). I’ve been creating content…

Way too often, UX is considered to be a feature that somehow belongs to product development or the design section. And UX Designers are those weird guys with all their sticky notes, aren’t they? Wrong. UX — User Experience — is the factor that will shape the way how products…

Apps are becoming the new trend item to have since they are increasingly available. But mostly, apps are not the answer (CX is). — Technological change always comes with new opportunities. The age of digital print enabled cheap and fast marketing materials. Working as a graphic designer, my clients used to order business cards and letterheads, and flyers. I always asked: „How and where will you distribute those flyers? Do you really have personal…

We are living in an Experience Economy. You might not have thought about it this way, but look at brands and trends, and you will see it. Netflix, Instagram, Disney? It’s all about fun and entertainment. Travel, interior design, food channels, or SUVs — whether you’re looking for adventures or…

How my account was hacked — an involuntary user test and true story Dear Instagram, I have a new business idea for you, and it’s called customer service. Well, the concept is not exactly new. When Tim Berners-Lee laid the cornerstone for what we today know as the Internet, he…

You don’t need a cape to safe the world … It was 1995, and I started learning HTML before I even had seen this thing they called the “internet”. You needed a modem, which I didn’t have, to get access to the few websites that existed at that time. …