When the pandemic broke out, I had no choice but to pivot my career. I was working as a UX Consultant with many discovery phase research work (service safaris, field research, contextual inquiries, etc). A lot of my projects and plans were affected due to the lack of mobility, the rigid quarantine measures, and the need to cut budgets. As difficult as it was to see so many potential projects and plans get put on the back burner, it was what it was and I had to move on.
Not long after, an offer to design for a white label…
It’s already February! Just when I thought I’d have time to properly reflect on the last quarter of the year, January became a lot busier than I expected. I’ll keep this last review for 2019 less about processes and more about the emotional aspects that affect research findings — irrationality, biases, and labels.
These three factors affect products, services, opinions and the dynamics within a team creating it. They affect the “truths” that you have to accept as you design products and services.
Time has flown by. Q3 has passed and soon, this decade will be over. (If you haven’t figured, 2019 is the end of this decade! 😁)
I have to share that this quarter has been much more challenging and also more fulfilling than the previous two quarters. (In case you’re interested to read my past stories, you can find my Q1 UX Review here and my Q2 UX review here.)
How was it more challenging? It was my first time to do research independent of an organization and also my first time to be responsible for all business aspects.
Anyone can be but not everyone is. I disagree with the idea that everyone is a designer. Let’s be clear on how we define design and do reality checks on the value of the work that we do and how we do it.
I’ve noticed more and more content and workshops that happily tell you something along the lines of:
“You’re a designer! Don’t believe me? Well, did you make a decision that helped you solve a problem? No? Hmm… You probably decided to schedule your day so that you will be able to finish what you need to do.
Half the year has gone by and it’s time for me to reflect on what I’ve learned from the past three months.
I summarized my Q1 UX Review’s three key points on my LinkedIn account. See top 3 insights below:
Within an hour of posting this I received a comment from asking me:
“How did you end up documenting? What medium? Thanks!”
I had to explain that it depends…
Two months ago, I posted a conversation I had with my Junior UX researcher on LinkedIn. The context of that conversation was about how in our line of work, our roles expect us to do both the client facing work and implementing the research project. I told her that I recognize that is an incredibly daunting situation to be in especially that it was her first job.
It is a lot of responsibility demanded of her all in a fast-paced learning environment. There’s no doubt on that. The very nature of the work entails us to know methods but apply…
The first quarter of 2019 has just ended. I looked back to the first three months of the year and came up with three key learnings I gathered as I worked on UX client projects while building my own UX team.
Lesson #1. Make sure key project stakeholders are informed and aligned.
This sounds so cliche but time and time again, I’ve come to realize that the most common source of frustration (for both me and my client) when it comes to UX projects are oftentimes more about the coordination and communication with regard to the project than the results…