CPP BroncoAid App

About

Students at Cal Poly Pomona are not utilizing health resources on campus. Thus, my app CPP BroncoAid provides a solution to this issue. It is informational health resource app that allows students easily access information on services and make appointments. My app solves this issue because it is informational and aids students in going to the right health services.

Research Methods

Qualitative Research: Interviews

My team conducted researching specific criteria on why this is an issue by conducting in-person interviews and online surveys. We were all responsible for asking 6 questions to get a basic idea on where students learn about these resources and why are they unable to use them. The students responded primarily with having busy schedule or having no specific reason to go. In addition, students stated that they learned about these resources primarily through other people.

One of my teammates interviewed a representative at the health center. They asked them general questions about what services were offered, operation hours, and how information about health resources are spread on campus. We basically gained insight about the health services provided on campus.

Identifying the Issue

By taking all the responses we gathered from our interviews, we started focusing on analyzing the key issues. We clustered all the responses together and found similarities among them. We found that students did not have the time to use the resources or they did not know about the health services. Later on, we came to a conclusion that the problem-statement was probably that, “Students need to be more aware of all the health resources on campus.”

Additional Research

Quantitative Research: Google Survey

Qualitative Research: Shadowing

My team decided we need more information to further bring out more proof whether our problem statement is truly the issue. My other group members conducted a more detailed survey to gain more insight about whether students knew about all the specific services available, hours, and why they do not use the resources. Results showed that students knew about some of the services. However, majority of the students responded saying they have never gone to several of the health resources on campus.

I was responsible for doing the method of Shadowing of a student. I had them record their thoughts and what they were doing for an entire day. The result of shadowing showed that the student had hours in his schedule where he could of possibly visited the health center. This gave an indication that students are capable of going but chose not to.

Analyzing the data

Empathy Map

My team also produced a empathy map to gain an understanding of a student’s thoughts, feelings, and actions. It gave insight on how students say they may be feeling a certain way. However, the reasons they list about an issue tends to contradict with their actions.

Defining the problem

The original problem statement was that “How do we make students aware of the health resources on campus?” My team began delving into other variations of this problem statement. We later came to a consensus that the overall better target of our issue was, “How might we get students to care more about their health by utilizing on campus health resources?”

Ideation

Building on from the problem statement we began formulating ideas about what our app would contain and its focus. My team centered the context of the app to be for students who want to learn about resources and students who need help with their health issues. We thought that the app’s content should be informational and having common features like an appointment form page. We thought of two primary solutions to our issue being, an app that contains an online therapist or an app that encourages people to go utilize health resources. Later, we decided to mesh both ideas and create a hybrid based on those solutions.

Story boarding

Based on that one solution my team made a storyboard. I was responsible for drawing the second portion of the storyboard. However, we all contributed to the idea of the story. The primary focus of our storyboard was to show the feature of having an online therapist that could assist a student and encourage them to make an appointment.

Paper Prototyping

Sketching

The storyboard was used as a basis to center my focus on the app layout. I began sketching ideas on how things would be laid out on each page of the app. The features I wanted the app to have based on from the storyboard was to have an online counselor and making appointments. Going further, I wanted the online counselor feature to be so that someone can be direct to the right service. In addition, I wanted the app to contain informational help services such as an info page, location page, and a questionnaire to identify an issue.

User Testing

Once I got a consensus of how I wanted the layout to be I created a paper prototype. I began user-testing and recording 4 student interactions with the paper prototype. Overall, the users responded that the process was intuitive. However, I was given feedback regarding that the online counselor should be a main function and put on the homepage. Additionally, one suggested that I should have question marks next to the service types in the appointment function to tell brief description of each service.

Implementation

By using the feedback I got from my paper prototypes I made my digital prototypes based on them. I implemented the idea of having the online counselor feature on the homepage and the brief description of a service on the appointment page.

Later on, I made several changes to the app. I made a focus of having “Identify Issue” as the primary function new users should use before anything else. I also made it so that the appointment process shows availability in terms of date and time.

Name of the App

The name of the app was inspired by Cal Poly Pomona’s mascot Billy Bronco. The “bronco” name aspect was implemented because I thought the app would be suitable to have a name related to the school. It was also inspired by the school’s Bronco Direct website. I put aid at the end because the app focuses on helping students be informed on health services and provide aids them in directing them to the right services.

Design Elements

The color palette for the app consists majority of green and white. I used these colors to give a positive vibe. The colors were also used to give a sense of having good health as well.

Fonts

I chose Open Sans as the main header for my app pages because it is a clear and legible font. It works well with Roboto which is why I chose to pair them together. I used Roboto as the main body text for my app. I wanted to utilize user-friendly typefaces that work well in terms of readability on a phone screen.

Final Deliverable