Kelly FrehlingCrisis Management: Not only what you say, but how quickly you say itIn April 2018, two African American males were arrested from a Starbucks in Philadelphia after refusing to leave when asked by employees…Nov 5, 2018Nov 5, 2018
Kelly FrehlingTwitter’s new unfollow feature : helpful or hurtful?Twitter has started to test a new feature where users will be given suggestions of accounts to unfollow, in addition to the suggestions of…Aug 31, 2018Aug 31, 2018