AirBNB why did you terminate my account? — An Open Letter to AirBNB

I never in my life thought I would be writing an article like this.

The Nightmare Begins

Friday

9:25 AM, August 14th, 2015

“Kelly please listen to me carefully, your AirBNB account is being terminated”

The monotone voice continued to read a short script, telling me my account will be terminated on August 15th. I repeatedly asked why, the voice simply said they would follow up with an email. I was in complete shock, my brain was racing everywhere and I literally started trembling. What the heck is going on?

My dashboard as of 9:50 AM, August 14th, 2015
Accepted and Canceled bookings from 10:02 AM, August 14th, 2015

Saturday

4:26 PM, August 15th, 2015

Sunday

8:36 AM, August 16th, 2015

Monday

10:00 AM, August 16th, 2015

Tuesday

10:50 AM, August 18th, 2015

Still Confused

I have received no quality replies from AirBNB. Not only have I been kicked out of a community I loved, promoted and cared for, but I have lost a substantial portion amount of my monthly income that I depended on.

For me being terminated by AirBNB is like losing a great job that you’re passionate about, nurtured and cared for over 2 years. They never tell you why your job is gone, they just stop talking to you.

This very much saddens me, since I have no idea what the reason is, I can only speculate. I have spent hours going over everything & anything in my head, I have drawn a complete blank. Was a guest not happy? Did another host report my account for some reason?

AirBNB there is time to make this right. If there was something wrong, why not give hosts a chance to correct it?

I poured a great deal of myself & time into supporting AirBNB. I have no idea what steps I should take next, this is completely baffling to me. I still feel this is a horrible mistake, total misunderstanding or misinterpreted policy. Surely this was not the company Brian and Joe set out to build when they could barely pay their rent.

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Hi, my name is Kelly Kampen, founder of Dojo, a streetwear company with a mission. Great threads & giving back: 10% of every purchase goes to causes and charities all over the world. I also do Business Development for Oozou an awesome Ruby on Rails development agency.
Want to talk? Drop me a line here
http://21.co/kellykampen

Entrepreneur, LifeHacker, Semi-minimalist, Founder of @DojoThreads Dojo Threads & Gear http://do.jo, Product Director at Kaidee.com

Entrepreneur, LifeHacker, Semi-minimalist, Founder of @DojoThreads Dojo Threads & Gear http://do.jo, Product Director at Kaidee.com