I often look at other eCommerce sites from a shoppers perspective and look at the users experience, I almost always learn something new, or challenge my own assumptions about what works.

I was shopping online for a messenger bag at Timbuk2 because I really love their bags (no affiliation) and I was looking at a bag on an item page for a particular messenger bag.

Item page of bag with no XS on Timbuk2 site

The “XS” size that I wanted for this bag was not available, so the button was grayed out, but for some reason, and without really thinking about it I clicked the “XS” button, which took me to a what appeared to be a different but similar item which had the size that I wanted. I am very curious to know what percentage of users select sizes that are not available with out any feedback. I am also curious and fascinated by weather or not this converts for them. In this case I cared much more about color and size than I did about the exact type of bag, so for me this was, as I like to say “a delightful customer experience”

Item page of bag with XS available on Timbuk2 site

Now admittedly, this is a different color, but the message that got sent was that they did have the size I was looking for and allowed me to continue shopping to find a color I was happy with. I showed this to a friend who didn’t like this experience as much as I did, and suggested some sort of dialog, giving the customer the option before they proceed.

I’d love to hear your thoughts. Would you like an experience like this?

One clap, two clap, three clap, forty?

By clapping more or less, you can signal to us which stories really stand out.