Kendell Warner

…missing in all these cases is feedback — some way of letting you know that what you did is working. Feedback acknowledges actions and shows results to keep people informed.

…rience of delivering digital products to the market. Which is hard, often chaotic, complex process. Product Design is like free jazz. It may sound chaotic and noisy, a bit like punk, but to play it you need a lot of skills and experience, solid grasps of music theory, but also an ability to improvise, to bend the rules or even go against them. Not to mention you need to be a master of teamwork with your band.

This is important: user experience is the outcome of the work of many people, the product of a product or a service, not a job description.