Kengo IwataThe Customer Experience Cycle as a necessary perspective for service growthThis article summarizes the usefulness of thinking about service growth from a “rotational perspective” of customer experience.10 min read·Jan 9, 2022----
Kengo IwataThe core of community and the future of community DAOThis is my blog post, translated at www.DeepL.com/Translator16 min read·Dec 19, 2021----
Kengo IwataCommunity structure, strategies, KPIs, and networksWhat are the two characteristics of an ideal community? What strategies and KPIs should be used to grow the community using network theory?17 min read·Jul 22, 2021--1--1