Kerry RochaGet Out of Your Comfort Zone! (and Other Practical Advice on Building a Customer Success Team)In my career, I’ve helped build 12 Customer Success teams, with the most recent being a Customer Success Engineering team. One consistency…May 30, 2018May 30, 2018
Kerry RochaBuddha’s Brain: The Practical Science behind Why Customers Success WorksCustomer Success is all the rage these days. Do you ever stop and wonder why that is? Is it because, as CEB (now Gartner) has reported…Mar 13, 2018Mar 13, 2018