In the enterprise, it seems that the “heart” of HEART has minimal value, if any.
Chris Kobar
31
Engagement, Adoption, and Retention can definitely still be valuable for enterprise products — at the feature level, if not the product level. For example, if the product is something that people have to use to get their job done, it doesn’t make sense to measure adoption at the product level, but you could still measure what percentage of the user base are using some key feature of your product (like the labels in Gmail example in the article).