Riding the Wave to the Voice Application Cloud
There are about 1 billion business VoIP users out there today.
The majority use PBX functionality
77% of those users polled would like to be using hosted VoIP
36% of users resist change
(sources: VoIP report, MRS, InfoWeek)
The VoIP wave that has been on a slow rise over the last 15 years is now reaching a point that will mean big things in the industry. All Hosted VoIP service providers should participate making their network an application cloud or they might not have a future.
When you think of the cloud applications space, which is so popular in the enterprise application world, it only makes sense that VoIP be included as the voice application cloud. If voice is an application for the enterprise then it should act like the other enterprise applications. The integrations tools and open API’s should be easily accessible and extend into all the applications enterprises use for productivity.
The enterprise today is very different than it used to be. mobile users with various devices and various ways they like to communicate. Applications must follow the user, whether they use a PC, a tablet, a smartphone, they still need to leverage the same applications on all devices. Cloud services allow for that.
Service providers either participate in the application space or they eventually become irrelevant. Waiting to join later is too late. Others will have gained the traction and the knowledge that will make their business more effective than yours. It is time to think about your voice application strategy as something other than the old dial tone only service offering.
Enterprise can add an application that blocks unwanted spam calls, receive caller ID that opens a Slack channel or HipChat or any other chat application and if a message is recorded the text transcription of the message (using a speech to text app) can be deposited in that Chat channel. Enhanced caller ID can be delivered to users to work in their favorite CRM tools. Internal systems can alarm to send a text message or outgoing call to the proper on call resource. Restaurants and doctor’s offices can leverage SMS to send text to alert patrons and patients of open table and upcoming appointments.
The possibilities are endless and the enterprises only need the tools to help them build the solutions their customers need. Creating this environment on your own can be costly and a big risk. That cost and risk can be mitigated by the use of a cloud services integration platform. Visit Zilkr.io for more information.