Explaining how we got here — To tell a cohesive story for our fourth presentation to Microsoft, we decided to start from the beginning, with our ‘how might we’ statement — How might we enable empathy between consumers and low-income service workers to build solidarity that ensures the dignity of labor? To further make this statement…

In order to make sense of the data that we had collected in our generative workshop, we used different methods like content analysis, 2X2’s and affinity clustering. For the first activity, we tried to find common themes through content analysis. We created a spreadsheet to record the different affinities and…

This week, we came up with a research plan to learn more about our stakeholders. For the service workers, we used three different techniques of research: Interviews and guided story-telling Appreciation letter and break-up letters Emotion mapping Through the interviews, we tried learning about the service workers- their professional backgrounds…

Inclusive Design or Universal Design is the design of buildings, products or environments to make them accessible to all people, regardless of age, disability or other factors. — Wikipedia Practicing ‘inclusive design’ is an essential requirement today and designers are mindful of incorporating it into their daily practice. When speaking…

At the beginning of the semester, we were asked to write our own definitions of Interaction Design. Here’s what I wrote — A user communicates with a product or a service through various touch-points. These touch points could be tangible objects, digital interfaces, environments, people etc. This communication or exchange…

In the article ‘AI Is Design’s Latest Material’, Paola Antonelli states that AI is a tool. Interestingly, in the paper ‘UX Design Innovation: Challenges for Working with Machine Learning as a Design Material’ by Graham Dove, Kim Halskov, Jodi Forlizzi, John Zimmerman, AI is referred to as ‘material’ for design. …

WEEK 5 Class Reflection — Thursday, 27th Sep Drawing concepts and processes This class was the beginning of our next project. We started the class with drawing! The words cat, sluggish, vibrant and quiet were given to us and we were supposed to depict them visually. When we compared everyone’s drawings, we learnt that collectively they did depict…

To illustrate the concept of plans and situated actions, Suchman gives the example of an article written by Thomas Gladwin, that compares the contrasting approaches taken by a European navigator and a Trukese navigator in order to navigate the open sea.The European navigator uses a fixed plan or course devised…

In the text ‘Social means do not justify corruptible ends’, the authors argue that social design has an idealist perspective, and that it concentrates on the process and not so much on the outcome. They claim that for producing socially beneficial outcomes, idealistic processes are not always the solution. I…