5 Tips On How To Lead Your Team With An Apology
We have heard the word apology thrown around quite a bit lately. We have also seen attempts by many leaders to publicly apologize for things said and / or done.
But what is an apology?
According to http://Dictionary.com an apology is: a written or spoken expression of one’s regret, remorse, or sorrow for having insulted, failed, injured, or wronged another.
I can live with this definition.
How is it that when an apology is given that fits the above description, it some times feel inadequate?
Here’s what I hear many times: “it wasn’t sincere.” “He / she didn’t mean it.”
Have you heard that before or have you said that at some point?
I’ve been guilty of thinking that but have done my best not to say it. It has taken me quite a while to get to this point.
It requires intentionality and humility.
There’s a lot I could say about this topic. I wrote a book on the subject of requesting and granting forgiveness. It’s available on Amazon: ForGIFTness — How to forgive when your mind says yes but your heart says no.
Here are five tips that you need to know if you are going to be a courageous, contagious and courteous leader — A Valiant Leader.
5 Tips On How To Lead With An Apology
- Not everyone receives an apology the way you do
- An apology requires context saying what you are sorry for and why
- Sometimes an apology requires reparation
- Your apology should contain some elements of these 3 phrases: i) I was wrong ii) I am sorry iii) Please forgive me
- You might have to apologize more than one time for the offense done.
On the topic of whether someone is sincere in their apology is something that you have to accept. By throwing those words — “you’re not sincere” or “you don’t mean it” in the mix, you will only complicate matters.
This will lead to a downward spiraling of the conversation and push-back that makes matters worse. Nothing gets resolved.
Secondly, how do you know whether they are sincere or not? Do you know their heart? What should it look like?
I believe the heart is known by the individual and God. You have to trust what they are saying and wait to see how they live up to what they’ve said.
This topic can be exhaustive and there is no way I can say enough in this one post. If you need help on how to lead with an apology, you can connect with me at:http://www.kingsleygrant.com/coachwithme.
Remember, to apologize is in no way a weakness. It takes inner strength to be able to apologize for a wrong done.
Be strong and practice this simple — not easy — act of humility. Build this into one of your strong habits.
Note: This article was first published on Linkedin.com/in/kingsleygrant