Image for post
Image for post

Leading and directing design projects draws on a whole range of skills and capabilities. Of course, technical design and project management skills are a must to bring in high-quality work on time and to budget. Beyond the technical skills required to redesign public services, the skill set that I lean on most is coaching. Coaching elevates the work of the team and can help clients understand why we are solving a problem in a particular way, but it does much more. …

In late 2016, I accepted the challenge to build Nous’ design practice. Three years on, I could not be prouder of the growth of the practice, the work we have done and the way in which Nousers — and our clients — have embraced design as part of Nous’ fabric.

At Nous, we partner with our clients on pieces of work that will have a positive influence and improve people’s lives. Reflecting on 2019, I know we have stayed true to our purpose.

Image for post
Image for post

Helping universities understand who their students, alumni and supporters are to deliver targeted experiences

Nous has deep ties in the higher education sector in Australia, the United Kingdom and now Canada

Image for post
Image for post

Critics of using human-centred design for policy are missing a golden opportunity.

Right now organisations across Australia, the UK and elsewhere are using human-centred design (HCD)to develop policy.

NHSX is driving forward digital transformation in the UK health and social care sector; the NSW Government’s Policy Lab is using technology, emerging trends, data and information in innovative ways; and the University of Melbourne Policy Lab is addressing contemporary challenges of politics and policy-making.

These efforts are successfully involving end users to develop path-breaking policy solutions that would likely prove elusive were traditional policy strategies to be deployed.

So it is rather surprising to read a critique that claims such successes are exceptions…

Image for post
Image for post

As human-centred design has become more mainstream in recent years it has attracted criticism, see Natasha Jen’s now infamous Design Thinking is bullshit talk, and Lee Vinsel’s article The Design Thinking Movement is Absurd, on the same topic. In some circles, design is described as a few simple, repeatable steps that promise to transform an organisation, product or experience. At best, this narrative is naïve, delivers solutions that barely scratch the surface of the most complex social problems or even worse prioritises the needs of an individual with little thought to the impact on community more widely.

Being a good…

Image for post
Image for post

Many financial services organisations are rethinking how they connect with people experiencing vulnerability amid increased public scrutiny and regulatory pressure. Meanwhile, data-driven insights are giving these organisations greater capacity to create shared value for customers, service providers and the rest of the community.

Some financial services providers have made progress in how they interact with people experiencing vulnerability, but there is a lot more to be done.

When we talk about people experiencing vulnerability, we include people with a long-term vulnerability, such as some people with disability, and people with a short-term vulnerability, such as those going through a relationship…

Image for post
Image for post

For many universities, the landscape is changing. Gone are the days when the throughput of students was the major measure of success. Now universities are evaluated on the outcomes for their students, and the extent to which those students have the right skills to join the workforce.

Perhaps the most challenging shift is that of expectations among students themselves. As digital natives, they live with information and opportunities at their fingertips. When they want to research something, book something or share an insight, they jump online looking for high quality and frictionless experience from their university.

Meeting these expectations is…

Image for post
Image for post

The tension between the duty to protect data and the duty to share information that helps keep people safe is paralysing frontline workers.

We read with interest a report that raised concerns about “insecure” links between fostering agencies and councils, and the resulting risk to sensitive information held on vulnerable children. The study, commissioned by the Information Commissioner’s Office, found that appropriate staff training relating to the management of personal information is lacking, while sensitive data on mobile devices such as laptops and memory sticks often remains unencrypted.

While the report focused specifically on those agencies involved in fostering and…

Image for post
Image for post

My name is Kirsty Elderton and I am a Prince2 accredited practitioner. There, I’ve said it.

I know Prince2 gets some bad press these days — often with good reason. However, whether you love or hate Prince2, it is also the methodology that the Public Sector and in particular Local Government have invested most heavily in.

Like it or not, if you are delivering in the public sector you are at best likely to rub up against some Prince2 legacy. At worst, a head-on collision with a full-on Prince2 programme office policing every aspect of the project.

At FutureGov, we…

Kirsty Elderton

Principal Digital and Design @Nous Group | Founder @_SimplyCoaching | Coach | Bookworm |

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store