Top-11 Hotel Concierge Apps
Finding the best hotel concierge of 2020
With technology, hoteliers can communicate with guests, organize guest requests, and deliver incredible guest experiences, as well as analyze trends, improve review scores, and increase revenue. However, what software helps to achieve the above-mentioned points?
Concierge app becomes hotelier’s secret weapon for both delivering great guest experience and gaining customer loyalty. But with so many options on the market, how to choose the right one, whatever your needs?
In this overview, we’ll examine the top-11 hotel concierge software to help you select the best one for your business. We’ll take the data from Hotelhero.tech, HotelTechReport.com, as well as the software vendors official websites.
HotelFriend
HotelFriend Mobile Concierge is an innovative solution, which offers 360-degree interaction. This personal travel assistant app provides booking services and allows guests to get deals, special offers, and packages, as well as order and pay for hotel services from any device.
The software delivers a comprehensive VIP experience, which can be described as “the whole hotel in your guest's pocket”.
In addition to great customer experience, HotelFriend Concierge App offers an array of features, which help hoteliers improve guest interaction:
- Mobile check-in and no need to fill in papers.
- Instant service orders with payment and detailed reports.
- Direct access to the reservation and canceling a booking.
- Track the balance and manage the travel budget.
- Online payment solution for hotel services.
- Real-time chat with hotel staff.
- A portfolio where a guest may discover upcoming hotel events and view live entertainment schedule.
- Hotel digital service card generator.
- Guests may extend their stay while the hotel may approve it through the app.
The App is multilingual, supports 17 languages.
That said, the case of Lopota Lake Resort & Spa Hotel, which implemented the Concierge from HotelFriend showed that guests who interacted with the app spent more time in the hotel than those who did not, and they were more satisfied with their stay in the hotel.
Relevant for 02.2020
Guestfriend
Guestfriend is an app for the digital communication between guests and hotel staff. It allows hoteliers to support their guests in all phases of the stay. According to hotelhero.tech, the app features:
- iOS/Android app
- Web application (PWA)
- Usage analytics dashboard
- Branded app
- Content management system (CMS)
- Hotel directory (information & services)
- Room service ordering
- In-stay feedback (for internal use)
- Book internal services (e.g: restaurant, spa...)
- Interactive map (city guide)
- Weather
- Push notifications
- Wifi landing page
- Travel information
- Multilingual (guest-facing)
- Housekeeping requests
Software languages include German, English.
GuestFriend concierge allows to avoid flyers and paper slips and provide guests with the information on offers, loyalty programme, events, dinner menus, etc. via the app. With the digital concierge, hoteliers are able to promote their offers and services, send push notifications, as well as guests book them.
Relevant for 02.2020
SuitePad
SuitePad is a сoncierge software, which offers solution for both guests and the hotel staff. Based on Hotelhero.tech, the app provides the following features:
- Phone function (VoIP)
- Hotel directory (information & services)
- Alarm clock
- Interactive map (city guide)
- Web browsing
- Housekeeping requests
- Book internal services (e.g: restaurant, spa...)
- Chat with front desk
- Sponsorship space
- Apps & games
- Push notifications
- In-stay feedback (for internal use)
- TV control (chromecast on TV)
- Room service ordering
- Weather
- Usage analytics dashboard
- Branded application
- Publication subscriptions (digital newspapers & magazines)
- Content management system (CMS)
- Multilingual (guest facing)
Software languages include Spanish, French, German, English.
SuitePad includes registry, travel guide, in-room entertainment, room service menu, hotel service booking, etc. The app also allows to customize the functions and content of the digital guest directory to display hotel’s brand personality.
Relevant for 22.01.2020
Betterspace
Betterspace is an app for hotel guests, which provides guests with information about hotel, excursion tips, and special hotel offers. According to Hotelhero.tech, the app offers the following features:
- iOS/Android app
- Web application (PWA)
- Usage analytics dashboard
- Content management system (CMS)
- Hotel directory (information & services)
- Online registration form
- Room service ordering
- In-stay feedback (for internal use)
- Book internal services (e.g: restaurant, spa...)
- Chat with front desk
- Self check-in/mobile key (3rd party lock supplier)
- News (digital newspapers)
- Push notifications
- Wifi landing page
- Travel information
Software languages include English and German.
Betterspace provides guests with all needed information about the hotel, excursion destinations, the surrounding area, etc. With the app, hoteliers can promote hotel offers, ensure hardware independence, evaluate guests’ interests, and optimize processes.
Relevant for 22.01.2020
HelloGuest
The HelloGuest App is a mobile solution suitable for both guests and hoteliers. It is based on the HelloGuest platform, which allows hoteliers to accompany the guest before, during and after arrival.
HelloGuest app allows to check-in and out, get a digital room key to access the room, and pay the reservation. Its digital guest directory provides hotel information, room service orders, direct feedback, push messages, and more. There is also Hotel TV App with hotel information, TV channel list, internet, video on-demand, etc.
The app languages include English and German.
Relevant for 22.01.2020
Alice Guest
Alice Concierge allows to personalize the guest experience with custom recommendations, improve communication, elevate guest interaction, and automate itineraries and confirmation letters. According to HotelTechReport.com, the app includes the following features:
- Request Management
- Reservations
- Wake up calls
- Lost & Found
- Transportation
- Smart Vendor Database
- Package Management
- Hotel branded confirmations & recommendations
Alice Guest provides open API, which lets integrate it with hotel’s app, website, and PMS. It allows to access relevant guest information and requests. The company also offers business intelligence solutions like Reports, dashboards, tracking, etc.
The app language is English.
Relevant for 22.01.2020
Gustaffo
Gustaffo Concierge supports both hotel reception team and guests. The app provides check-in and check-out, digital guest folder, local information, room service, etc. The app is designed to fit hotel corporate design (colors and images).
It's multilingual (English, French, German, Finnish, etc.).
Relevant for 22.01.2020
Stay
Stay App is a platform developed for guests interaction with hotels during their stay. Based on Hotelhero.tech, the app offers the following features:
- CMS
- Dashboard and in-stay feedback
- Digital room key
- Chatbot function
The app languages include English, Spanish.
Stay app provides CMS with Do-It-Yourself guest experience tool. The app also allows to book services, conduct surveys, send notifications and live requests.
Relevant for 22.01.2020
The digital concierge
The digital concierge is developed for hotels, b&b’s, holiday homes, hostels, and short stay. It is offline usable. The concierge allows hoteliers to provide guests with information and recommendations for food, drinks, attractions, experiences, etc.
The app languages include German, French, Italian, Spanish, Chinese, and Dutch.
Relevant for 22.01.2020
Hinfo
Hinfo provides guests with information updates and allows to avoid papers. It can be personalized to match hotel’s branding. With the app, guests can send a message to reception staff in their preferred language.
Relevant for 22.01.2020
Edgar Concierge
Edgar is the digital concierge that allows travelers to satisfy their needs before, during and after their stay via an app. According to Hotelhero.tech, the app features:
- iOS/Android app
- Usage analytics dashboard Branded app
- Hotel directory (information & services)
- Room service ordering
- Book internal services (restaurant, spa, etc.)
- Chat with front desk
- Interactive map (city guide)
- Self check-in/mobile key (3rd party lock supplier)
- Push notifications
- Travel information
- Multi-currency
- Multilingual (guest-facing)
- Housekeeping requests
Edgar Concierge allows to manage each stage of check-in via app. Guests can complete the self-check-in and get all the needed information, instructions, and access code. Also, there is a chat dedicated to the single requested service. Hoteliers can create digital maps with local tips.
The app languages include Italian and English.
Relevant for 22.01.2020
So we’ve highlighted 11 apps, which can help improve the way your hotel interacts with guests, and each can be put into place right now.
Conclusion
Hotels are becoming innovative spaces that embrace extreme personalization by using technology. Not surprisingly, more and more hoteliers are already moving in this direction by adopting the concierge software. This helps them elevate the guest experience, improve service, and make it extra-personalized. Those who reject this trend will fall behind the competition. The sooner the Concierge app is in service, the better guest experience hotels deliver.
To sum it up, you may choose any of the above apps to facilitate your day-to-day duties. The choice is up to you.
