Aprill AllenWhat are the benefits of a knowledge management system?Few CEOs are aware of exactly what they are leaving on the table without a successful knowledge management system.3 min read·Apr 7, 2021----
Aprill AllenSales enablement…or knowledge managementWith the evolution of SaaS, customer success has risen to prominence, but sales enablement has become increasingly important.3 min read·Dec 1, 2020----
Aprill AllenExtending Slack with Knowledge Management —#KnowTechSlack is just one of many tools organisations rely on to keep teams in touch with each other at work, whether in an office or working…7 min read·Aug 10, 2020----
Aprill AllenThe 8 pillars of a knowledge management strategyMost organisations don’t have any kind of knowledge management strategy. You could be doing so much more with your team’s knowhow.4 min read·Aug 5, 2020----
Aprill AllenThe three types of customer supportWhen most people think of customer support, they imagine the help desk scenario in its most reactive sense, but there’s more to it than…3 min read·Jul 6, 2020----
Aprill AllenGood knowledge sharing habitsGood knowledge sharing habits are key to a kickass knowledge base and self-service success.3 min read·Jun 2, 2020----
Aprill AllenAn unused knowledge base is money left behindAn unused knowledge base is money left behind2 min read·May 5, 2020----
Aprill AllenYour KCS program manager should be Jacinda ArdernThe way their Prime Minister is leading New Zealanders, right now, is exactly the kind of leadership we need from KCS Program Managers.3 min read·Apr 8, 2020----
Aprill AllenWhat happens when self-service works wellIt’s really exciting to see customer support and customer service becoming a career path of choice. In the 90s, customer service was…4 min read·Jun 12, 2019----
Aprill AllenHow Can You Make Self-Service More Useful?Regardless of your industry, a knowledge base can completely revolutionise the way your customers and employees feel about using your…3 min read·May 15, 2019----