Konrad Marzec – Medium

Published in Indeed Design

·Sep 23, 2020

7 Business Benefits of Inclusive Design

How building for accessibility helps companies succeed. — Inclusive design can improve the lives of millions of people. And it has the power to make your products more successful, too. Yet inclusive design is rarely given the attention it deserves. Stakeholders often don’t see its value or don’t invest in it early enough. So it’s time for some…

Design

3 min read

Design

3 min read

Published in UX Collective

·Apr 8, 2019

Let’s talk about designing Customer Support Experience

Currently, I’m a product designer in a $14 billion company that focuses on food delivery, transportation and payment services across 8 countries in South East Asia. For the past few quarters, my team and I have been working towards more delightful Customer Support Experience (CSE). The difference between companies that…

Customer Experience

4 min read

Let’s talk about designing Customer Support Experience

Customer Experience

4 min read

Published in UX Collective

·May 27, 2017

Design case study in a Singaporean startup

Key points (aka Tl; Dr) Every UX problem’s different and the golden rule’s that there are no golden rules. Great design is a result of many factors — and unfortunately only a few are within designers’ control. Design works best when the approach is iterative. I use five distinct parts to guide me through the…

Design Process

8 min read

Design case study in a Singaporean startup

Design Process

8 min read