You know you need to say “ethnographic research” and “identifying user needs”… But can you honestly, hand to your heart, promise me that you know your shit? What’s a service blueprint? Why would you affinity diagram? What’s the best way to build empathy in your team? What is RESTful? Diverge what? Agile or waterfall? Kanban or Lean? Proxy PO? I know you can make shit work, because this is what you’re good at. But do you even know what you don’t know?
That’s my job. I work as a UX designer in Government in Australia, and I spend my entire day trying to work out what would make everyone’s lives a little easier, interactions a little truer, transactions a little funner, and — let’s be real — costs a little lower. I’m a thinker. I built on my background in tech and design, picked up some solid research skills, added some business process and a sprinkle of marketing, and voila! A user experience designer.