Kris WashusenUsing Natural Language Processing to improve UX synthesisNLP is a field of AI that focuses on enabling machines to understand and interpret human language. Some large language NLP tools you might…Apr 20, 2023Apr 20, 2023
Kris WashusenTrust your workshop participants — your product/service will thank youI watched this video yesterday of Bobby McFerrin (of “Don’t worry be happy fame”), and it occurred to me what a great workshop facilitator…Feb 22, 2023Feb 22, 2023
Kris WashusenHarvesting customer feedback is great and all, but is your company maximising its impact?Poor feedback processes mean businesses can’t truly know their customers, and can’t be truly competitive.Oct 20, 2022Oct 20, 2022
Kris WashusenMindset segmentation — Designing for diverse user cohortsHow do you understand and design for diverse users?Aug 8, 2022Aug 8, 2022