Mobile Apps: The Ultimate way to Engage Your Guest!

Technology takes you a step ahead and the hospitality industry has reacted to this new trend positively to maintain its competitive levels. Technological advances can contribute to a better management in the hospitality industry. iOS or Android app developers provide customized mobile app for the industry. These apps help to boost customer engagement and direct sales.

The mobile app revolution is the most apparent at the concierge desk. This new breed of apps provides pampering guest services with every stay of the guest. Dinner reservations, spa services, room services and other hotel amenities are all available directly through the app. A well-designed mobile app allows the guests to expedite the process of check-in and check-out of the hotel.

Imagine yourself going to a hotel where your room keys are waiting for you, food served the moment you step in the room and so on. Thus a simple mobile app can ensure convenience and comfort. Roughly 48.5 million US travelers book trips via mobile in a year, of which roughly 78% use smartphones to do so. People are increasingly researching trips and stay on mobile devices. Hence, the sale of travel product continues to grow.

Real innovative mobile apps in phones having geo-location function can track the exact location of the guest thus the hotel staff knows when to serve the drink through their app — at the poolside, in the lounge or in the room. These mobile apps become a guest’s personal travel guide by exhibiting local attractions and events. Apps come with GPS enabled feature, to quickly guide guests back to the hotel as well.

Mobile apps help you discover, book and manage restaurant reservations instantly; anytime and from anywhere. Get access to any restaurant at any location. Going a step ahead, the restaurant can send a push notification to the guest as soon as the guest is in proximity. This not only enhances customer experience but also boosts the business. The mobile app based loyalty programs are far more personnel and are a unique way of engaging with the guests.

Loyalty is very important for the hospitality sector. The loyal users are the ones who are going to define the success and drive revenue for the hotel or the restaurant. The growth of mobile apps for hospitality industry can be used as a marketing tool to reach the guests directly! Read More.