Thanks a lot for sharing this as well as all other posts on how you work in BC!

One thing that interests me the most is do you have some kind of automatic integration between Help Scout and Basecamp or do you manually write important things in BC?

Why I’m interested in that is because I would like to know how do you associate BC to-do for engineer (if engineer support is needed and if you resolve support issues over to-dos) with concrete customer issue in Help Scout!

Thanks in advance.