OmotoCustomer Centricity paving its way into Financial ServicesIt has become pivotal for every #FinServ company to be at the top of their #CustomerExperience game. In this #CXTeardown of USAA, first…Oct 27, 2017Oct 27, 2017
OmotoCustomer Centricity paving its way into Financial ServicesChanging landscape of customer expectations has taken over the industry of financial services as well. It has become pivotal for every…Oct 26, 2017Oct 26, 2017
OmotoWorld’s Top 3 Customer-Centric Finserv CompaniesCustomer centricity of American Express is regarded as the touchstone for other FinServ companies. One of their strategies is to make NPS…Oct 25, 2017Oct 25, 2017
OmotoHere, we share 5 common mistakes that companies make while designing their NPS Surveys.http://omoto.io/academy/5-surprising-mistakes-in-nps-survey/Oct 20, 2017Oct 20, 2017
OmotoNet Promoter Score (NPS) is not just a metric to measure Customer Experience; it is at the core of…NPS is the simplest and the ultimate metric to measure and improve customer experience.Oct 20, 2017Oct 20, 2017
OmotoIs your company’s growth rate declining annually and you are still unsure of what needs to be done?Charles Schwab, one of the largest banks and brokerage firms in the United States, faced a drop of 10% in their profits and a whopping 26%…Oct 12, 2017Oct 12, 2017
OmotoPatient feedback SECRETS that you CANNOT miss!Patient feedback plays a crucial role in measuring the service level your hospital delivers. It provides insights on what impacts your…May 13, 2017May 13, 2017
OmotoHow to predict your customer experienceA promise of a cultural music festival with a blend of art, music, and dance.May 3, 2017May 3, 2017
OmotoNEGATIVE customer reviews is KILLING your brand — 6 Tips to tackle itImagine that frustrated, sweaty and loud customer at the counter…the one who screamed your store down the funnels of negative publicity.May 1, 2017May 1, 2017
OmotoLessons from the United Airlines fiasco which eroded their market value by $1.3 billion!United Airlines lost $1.3 billion in market value after passenger is dragged off plane!!Apr 18, 2017Apr 18, 2017