Sr Design Manager @Airbnb, advisor and friend to start ups. I don’t follow recipes and drink my coffee black.
The second unintended consequence is that using shortcut language can lead us to lose sight of what the real end goal is. You start seeing and responding to company problems rather than people problems.
Further down the line, we will fight tooth and nail to defend that principle, because it’s become personal.
ve …we often don’t get what they’ve told us. We don’t get their point of view. And the problem is this: we stop listening after we think we’ve understood.