Lance ConzettParsing JSON in Google Sheets with Zendesk and Google ScriptAbout a year ago, I wrote a guide on how I was leveraging the Zendesk API alongside Google Sheets to build a user dashboard, with the goal…Feb 5, 20202Feb 5, 20202
Lance ConzettAdd A/B Testing to Your ZendeskWith a little bit of JSON and Liquid, you can transform your Zendesk into a powerful customer support testing tool.Mar 29, 20191Mar 29, 20191
Lance ConzettCreate a User Dashboard with Google Sheets and ZendeskLearn how to combine the Zendesk API and Google Sheets to build an agent dashboard, designed to make the best use of your licenses.Jan 30, 20194Jan 30, 20194
Lance Conzett5 tips for overhauling your help documentationWhen I started at Raven Tools in 2011, our help documentation was in rough shape. Each article amounted to thousands of words, amounting to…Aug 27, 2018Aug 27, 2018
Lance ConzettinThe Customer Service Blog By Help ScoutHow to Break Up With Abusive CustomersIs there a person who, whenever they appear in your support queue, you audibly groan?Sep 27, 2017Sep 27, 2017