Lance ConzettParsing JSON in Google Sheets with Zendesk and Google ScriptAbout a year ago, I wrote a guide on how I was leveraging the Zendesk API alongside Google Sheets to build a user dashboard, with the goal…7 min read·Feb 5, 2020--2--2
Lance ConzettAdd A/B Testing to Your ZendeskWith a little bit of JSON and Liquid, you can transform your Zendesk into a powerful customer support testing tool.4 min read·Mar 29, 2019--1--1
Lance ConzettCreate a User Dashboard with Google Sheets and ZendeskLearn how to combine the Zendesk API and Google Sheets to build an agent dashboard, designed to make the best use of your licenses.6 min read·Jan 30, 2019--4--4
Lance Conzett5 tips for overhauling your help documentationWhen I started at Raven Tools in 2011, our help documentation was in rough shape. Each article amounted to thousands of words, amounting to…7 min read·Aug 27, 2018----
Lance ConzettinThe Customer Service Blog By Help ScoutHow to Break Up With Abusive CustomersIs there a person who, whenever they appear in your support queue, you audibly groan?7 min read·Sep 27, 2017----