Over the last 10 years I’ve watched the tech and startup community go from a place where people were trying to build products for people to use and change the world, to people building businesses around those products, to people building financial arbitrage machines (i.e Amazon, Facebook and Google) to now people raising 6 million dollars for their bullshit idea. More and more, every day, I meet entrepreneurs who are really good at losing money, and then trying to raise more capital to lose more money each year. This culture of celebrating failure and raising 14 million dollars for an unprofitable idea is ludicrous to me and can’t be sustained.
And if you instill a culture of reliability and trust in your workplace, you will experience both the calmness that comes from having things tick as smoothly as a fine watch, and the higher level of satisfaction that comes from interacting with people, quirks and all, on the basis of good intentions.
So the next time your train is delayed, remember that trust (being willing to step on the train in the first place) can exist in the absence of reliability (having confidence that the journey will go smoothly). Enjoy the scenery or get some work done, knowing that you will get there eventually.