Laura TrujilloinciviquesoThe strategy behind our service pages: Focus on the people using them.Earlier this year we launched the alpha version of the new City of Austin website with a limited number of city services. Why focus on…Sep 17, 2018Sep 17, 2018
Laura TrujilloinciviquesoFAQs: The lost world“I like trying to guess which information is right — the FAQ or the web page. Especially when I’m in a hurry.” — No Austin resident ever.May 1, 2018May 1, 2018
Laura TrujilloinciviquesoA tale of three languages: Usability testing our translated servicesService-oriented language… in three other languagesApr 16, 2018Apr 16, 2018
Laura TrujilloinciviquesoDeciding what content to archive? Get rid of the ROT.ROTten contentMar 15, 2018Mar 15, 2018
Laura TrujilloinciviquesoBuilding Best Practices in Civic TechThere are a lot of exciting things going on within the Civic Tech community. Digital teams across cities, states, and even countries are…Dec 18, 2017Dec 18, 2017
Laura TrujilloinciviquesoBuilding Good Content Habits: One step closer to our MVPAnother full week wraps up and we are closer to launching the first roll-out of the content management system, our MVP- or minimal viable…Oct 4, 2017Oct 4, 2017
Laura TrujilloinciviquesoTransitioning to Service-Oriented LanguageIn a previous post, I wrote about transitioning content — and why I prefer it over migrating content as it is on an existing site. While…Aug 18, 2017Aug 18, 2017
Laura TrujilloinciviquesoInventories Don’t Lie- Austin Wants to InteractThe Design, Technology, & Innovation Fellows partnered with two City of Austin departments: Communications & Information Management and…Aug 3, 2017Aug 3, 2017
Laura TrujilloinciviquesoMigration is for the birds, not your contentI’ll bet that anyone who has ever worked on a website redesign has heard the phrase, “content migration”- moving content from the old…Jul 17, 2017Jul 17, 2017
Laura TrujilloinciviquesoDesigning a Content Strategy with a North StarI’m Laura. I’m a Design, Technology, and Innovation Fellow for the City of Austin. I developed a content strategy for Austin Resource…May 8, 2017May 8, 2017
