Small LaurelCan Corporations Change the World?Our progress as an equal and fair society is stalled, maybe even in reverse. We’re in desperate need of leadership to propel us forward…Jul 12, 2020Jul 12, 2020
Small LaurelAmerica, I Am Very Disappointed in You.When I was a kid, the sentence that went straight to my soul was “I’m very disappointed in you.” No punishment could have been harsher…Jul 1, 2020Jul 1, 2020
Small LaurelSupporting the Whole EmployeeSeveral years ago, I was at happy hour and an employee–we’ll call her Erica–was telling the story of her recent divorce. It was messy, to…Jun 29, 2020Jun 29, 2020
Small LaurelThe Curse of CaringWhat’s the best trait someone can have in a client service profession? Empathy? A desire to please? Should we want to treat people, their…Jun 21, 2020Jun 21, 2020