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State governments, spurred on by the federal government, have effectively shut down business in America in response to the COVID-19 pandemic, throwing millions of Americans out of work and threatening the future existence of their jobs and their employers. This economic crisis demands a drastic response: a one-year moratorium on U.S. companies outsourcing to foreign countries jobs that can be performed, readily and efficiently, in this country.

I run a call center solutions management firm, Business Processes Redefined (BPR), which operates a network of U.S.-based call centers providing customer service and other communications solutions to our business clientele. Over twenty…

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Glad I could contribute to this article by Lucas Miller on how business leaders can become community advocates. Together, things will move forward.

“Everyone’s rattled,” Lauren Irwin-Szostak, CEO of management consultant firm Business Processes Redefined, LLC (BPR), shared over email. “Everyone’s being tested. People in my position have a choice: Either we hide in our corporate shells and hope we make it through, or we step up and become real advocates for our communities.

“My business didn’t have the resources to take the measures you read about on the news,” added BPR’s Irwin-Szostak. “But there were some smaller things I…

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Success isn’t easily measurable. As a society, we tend to value those who we believe have achieved a lot in their life because they own expensive things or hold highly esteemed positions. But when you place such material achievements on a pedestal, your self-value lowers because you aren’t in their shoes. Don’t allow yourself to feel that way. Success isn’t measured the same way for everyone. Your idea of success should change as you progress through life; it shouldn’t stay the same. How you perceive success should evolve as you reach new milestones in your career. …

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When it comes to service, there are always people willing to offer their support for their local community. With an outpouring of support, there can sometimes be a gap for people who do follow through on their community commitments. Rather than just “talking the talk”, members of a local community should simply “walk the walk.” Actively supporting your local community helps foster a sense of growth and unity, but understandably can illicit hesitation.

This hesitation can stem from fear of misrepresentation if you volunteer for something that appears unpopular or controversial in a civic or charitable manner. Yet, in such…

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Self-employment is on the rise, and it won’t be slowing down anytime soon. Freshbooks, an accounting software company, forecasts that within the next two years, 27 million workers will take on the challenge of becoming self-employed. Many will cite greater flexibility as the reason for their change. Employees find decreasing value in traditional jobs, and instead want to become their own bosses. Once they switch to self-employment, their job satisfaction increases.

Since becoming your own boss means more flexibility and greater job satisfaction, why doesn’t everyone take this route? The answer is simple. Becoming self-employed is no easy task. …

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Transitioning from employee to entrepreneur is a leap not many can do efficiently. But when accomplished, the result is a thriving business in the community. It’s often easy to forget that every business owner at some point was an employee of another. The big difference between the two roles is mindset. While employees and owners both want the business to succeed, their positions feature fundamental differences.

As an entrepreneur, you create the standards of the business, and no one gives you a checklist of what you need to accomplish. You don’t receive direction from anyone on how to move forward…

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In 1930, the “Oracle of Omaha,” Warren Buffett, was born in Nebraska. Even at a young age, Warren impressed those around him with his business abilities. At the age of 11, he bought stock for himself, and at 13 he filed personal tax returns. He currently runs Berkshire Hathaway, which owns 60 other companies, including Geico and Duracell. He is renown internationally as an investment icon and philanthropist.

Buffett earned his high school diploma at age 17, when he had already earned $5,000 from delivering newspapers. He did not intend to attend college, but his father pressed him to do…

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Now halfway through the year, the collections industry should expect the early changes in 2018 to continue, according to industry experts. New regulations, new technologies, and customer demands promise to pull collections agents in many directions. According to collections insiders on Fico Blog, debt collectors should anticipate the remainder of the year to be one of continued high pressure.

Regulations
ECB guidelines on NPL management will continue to change the debt-purchase and debt-collection infrastructures across Europe. As a result, collections professionals will spend much of their time adapting to changes. …

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Debt is the opposite of wealth. Wealth results from having rights to or ownership of things like land, barns, houses, vehicles, food, and clothes. In contrast, debt equates to owing other businesses or people money, services, or things.

Of course, every major corporation — including those listed on the New York Stock Exchange or the NASDAQ — has debt. But corporate debt is a necessary part of a business. Consumer debt is not.

Approximately 80 percent of Americans are liable for some form of consumer debt, such as home mortgages, automobile leases, credit cards, and student loans. …

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Entrepreneurship is glamorized in the media. If you’ve considered trading in your day job to become an entrepreneur and live life on your own terms, you probably understand that entrepreneurship isn’t as easy as it’s often portrayed. Entrepreneurs are hard-working, goal-driven individuals who will stop at nothing to achieve their vision. You’re no stranger to hard work and dedication, but you may be unsure how to tell when it’s time to commit to such a huge lifestyle change. Here are four reasons why becoming an entrepreneur may be the right choice for you.

None of the jobs you’ve had align…

Lauren Irwin-Szostak

Lauren Irwin-Szostak founded BPR in ’07 and has served as its President and CEO since — an expert whose career spans over 30 years in the call center industry.

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