…Americans — do not trust contemporary news organizations. This “crisis” is well-trod territory, but the focus on fact-checking, media literacy, and business models tends to obscure three features of the contemporary information landscape that I think are poorly understood:
…s of the methodology; Post It Notes are not mandatory. Simply pay heed to the fundamental idea that whether you are making a widget or a news service, whether you are serving what you think of as a market or a community, it is wise to observe and listen before building.
…eating a product called content and attracting an audience to sell to advertisers — our old model — we can now reconceive of journalism as a service to our communities, convening them into informed, civil, and productive conversation and helping them improve their lives. Nothing less.