…embers can get to know each other better, talk about what is going on in their lives, and generally just be amongst friends.
Small businesses need a SaaS solution, not SaaS features. They don’t need (nor can afford) many features or customisable software: they a need a simple solution, highly verticalized, where all features communicate with each other.
Hold 1:1s with every team member to give two way feedback. Err on the side of being honest rather than being liked (easier said than done).