Lawrence Landeloos – Medium

Lawrence Landeloos

Pinned

Lawrence Landeloos

Ideas that Shape a Delightful Customer Experience

During the ING Makeathon in 2019, I had the opportunity to share my thoughts on how organizations can shape a delightful customer…

Nov 12, 2021

Ideas that Shape a Delightful Customer Experience

Nov 12, 2021

Lawrence Landeloos

How Can Design Thinking Transform the Quality of Your Service?

Design thinking seeks to break free from traditional and rigid task-orientated approaches to doing business. It encourages collaboration…

Nov 12, 2021

How Can Design Thinking Transform the Quality of Your Service?

Nov 12, 2021

Lawrence Landeloos
in
Bootcamp

Two Voice Opportunities Worth Exploring

Previously, I spilled some thoughts on the future of voice and its impact on design (read it here). Now, I’d like to highlight two…

Nov 12, 2021

Two Voice Opportunities Worth Exploring

Nov 12, 2021

Lawrence Landeloos

The Future of Voice and How It Impacts Design

I’d like to share a few thoughts about what is going to have an incredible impact on design in these coming five years. I’m referring to…

Nov 12, 2021

The Future of Voice and How It Impacts Design

Nov 12, 2021

Lawrence Landeloos

Gain Proper Customer Insights Using this POV Map

In recent years, marketing started establishing ‘personas’ that should help understand the consumer’s point of view (POV). Although this is…

Nov 12, 2021

Gain Proper Customer Insights Using this POV Map

Nov 12, 2021

Lawrence Landeloos

The 3 key questions needed to articulate your value proposition

A few weeks ago I finished several workshops where we aimed to design a new value proposition for one of our clients. During these…

Dec 5, 2018

The 3 key questions needed to articulate your value proposition

Dec 5, 2018

Lawrence Landeloos

Why breakthrough innovation is not the only way

Innovation is a buzzword. Everyone does it or wants to do it. And yes, in this fast-paced environment, it is almost a necessity. At the…

Dec 5, 2018

Why breakthrough innovation is not the only way

Dec 5, 2018

Lawrence Landeloos

Why focussing on your product is not enough

Recent talks with a few top entrepreneurs have confirmed my discovery that business founders tend to focus too much on the product while…

Dec 5, 2018

Why focussing on your product is not enough

Dec 5, 2018

Lawrence Landeloos

3 principles from behavioral psychology to optimize your CEX

When thinking about redesigning the customer journey, organizations often feel the need to search for BIG ideas. This is the way to go…

Dec 5, 2018

3 principles from behavioral psychology to optimize your CEX

Dec 5, 2018

Lawrence Landeloos

Lawrence Landeloos

🛡 Associate Director — Product Innovation & CX @eyvodw @EY_Belgium 🗯 Exploring the power behind #decentralisation & #smartproducts 📣 Launching NFT project

Following

Help
Status
About
Careers
Press
Blog
Privacy
Terms
Text to speech
Teams