IBM’s Apple deployment stats should be a lesson to companies and consumers everywhere
IBM began adopting Macs for its employees mid-2015. This last week IBM provided stats about their Apple deployment.
Ben Lovejoy, Writing for 9to5Mac
IBM reported some pretty impressive stats this week. Not least among them the fact that 73% of IBM employees — the company whose personal computer division was once almost synonymous with Microsoft — want a Mac as their next PC. The company is currently equipping its employees with Macs at the rate of 1300 people per week.
The company said that it had to overcome a number of assumptions — or prejudices — in order to make the transition …
It said that the default attitude to Macs within the company used to be that they were more expensive, more challenging/expensive to support and required retraining. The reality, it discovered, was rather different. We already learned last year that support costs turned out to be dramatically lower for Mac users, and the company revealed that it also saved money in other ways.
According to the article, IBM found they saved money by using the Mac’s built-in File Vault encryption and XProtect antivirus versus third party products for Windows machines. They also found that it was much easier to keep the Mac OS update.
The thing that caught my eye, was the cost savings of support for a Mac versus a Windows machine.
The company went into more detail on support costs, to illustrate just what a difference there is between Windows and Mac. While 27% of Windows tickets end up requiring IT staff to physically fix something at the user’s desk, that was true for only 5% of Mac tickets. PC users drive twice the number of support calls as Mac users. All of which meant that the company was able to support 217,000 Mac and iOS devices with just 50 help agents worldwide.
IBM’s stats offer compelling reasons for consumers and companies to use a Mac or iOS device.