Sample Phone Script Auto Loan / Auto Finance for Call Center
Having a proven Auto Loan / Auto Finance Phone Script is essential in maximizing your opportunity with Auto Loan Leads and boosting your appointment show rate. The script must build credibility, create curiosity, and gain a commitment from the customer. Below is a proven script that can do just that…
Auto Loan / Auto Finance Phone Script
“Hello? I am looking for (customer first name)?
How are you Today?
My name is (Your Name)? And I am calling you from _____ Auto Loans.Reason for this call is you have been pre-approved/Accepted for an auto loan by our approval department.So we believe that you are in the market for an auto loan right?
If customer say YES So you are looking for a New Car or Use Car?
If customer say new or used car, (Then say)Great, Then I need to confirm some of your basic information.
Like we have your,(1)
Step 1 :
verify basic information :
Your, First Name is________
Last Name is _________
Address is ________
City is ________
State is ________
Zip is ________
Phone no ________
& your E-mail ________ Is that right?
Could you please confirm me your D.O.B_______
Step 2 :
Do you work for a company or are you self employed?
Can I have the name of your company?
What is your occupation in your company? (You can say Occupation or Designation)
How long have you been working there?
What is your Monthly Income? ( minimum 1500 $ )
What is your Work Phone Number (Must for employed or self employed customer)
Step 3 :
Residential Details :
Do you rent or own your home?If rent: what is your rent payment per month? If own: what is your mortgage payment per month?
How long have you been living there?
Step 4 :
Bankruptcy and SSN ( Social Security Number)
Have you ever filed for bankruptcy? (If customer is in bankruptcy then it is not qualified)
Would you like to go with or without a co-signer? ( it is not mandatory)
Could you please verify the last 4 digit of your Social Security Number?
Once the whole SSN is verified follow below part.
Thank You now I need to let you know that we will have to run your credit check to help you evaluate and to let you know what we can do the best for you to help you out; SO DO WE HAVE YOUR PERMISSION TO CHECK YOUR CREDIT?Customer must reply YES (It is compulsory)Once customer say YES. Then if customer is looking for a new car then ask for make and model of the car he is looking for.(Once customer gives you new car make and model) Then sayWe would like to provide you with free price quote for the new car make and model you are looking for Is that OK?GreatThat’s all we need from you today. One of our auto loan dealership will get back to you within next 24–48 hours to let you know what we can do for you.Thank you for your time and patience. Have a great day…!!”
For extra information on the Phone Script or how Leadsrain can help your Organization accelerate your success in Auto Loan/Auto Finance please click the Contact Us link in the menu bar at the top of the page.
Article originally published at https://leadsrain.com/sample-phone-script-auto-loan-auto-finance-call-center/