LeagueGartner insights on digital front door solutions for providersRecently released, the 2022 Gartner® Hype Cycle™ for Healthcare Providers details technologies that will significantly change and benefit…Oct 21, 2022Oct 21, 2022
LeagueAHIP CDF 2022: insights to improve member health experiencesThe AHIP Consumer Experience and Digital Health Forum took place in Nashville, Tennessee, in mid-September. Throughout the conference, a…Oct 21, 2022Oct 21, 2022
LeagueIt’s time to take a new approach to measuring healthcare CXSurveys are out, predictive analytics are inAug 12, 2022Aug 12, 2022
LeagueHow to choose the right technology partner for your CX transformationNew disruptors are entering the healthcare technology landscape every day, many with deep expertise in UX and UI. Healthcare organizations…Aug 12, 2022Aug 12, 2022
LeagueThe role of CX personalization for payers and providersToday’s consumers have high expectations when it comes to digital experiences. They’ve become accustomed to companies like Amazon, Google…Aug 12, 2022Aug 12, 2022
LeagueThe anatomy of a healthcare CX platformDigital health platforms (DHPs), also known as healthcare CX platforms, address the common problems many payer and provider organizations…Aug 9, 2022Aug 9, 2022
LeagueHow technology teams can enable their organizations’ healthcare CX strategiesConsumer experience (CX) was once a term traditionally associated with an organization’s marketing efforts. The rise of omnichannel…Jun 29, 2022Jun 29, 2022
LeagueHow consumer segmentation in healthcare drives loyaltyThere is no one-size-fits-all approach to healthcare. Every patient’s needs differ, so why is everyone interacting with portals and digital…Jun 16, 2022Jun 16, 2022