Against “shoot first, ask questions later” — my response to “User research is overrated”
Barry Prendergast

Great article Barry! My take on user research has been heavily informed by my experience designing software for intelligence analysts. Their process is a great model for how we as UX designers and researchers can approach user research. It starts with research planning — you identify what you know, what you don’t know, then you look to fill in the gaps where your confidence in what you need to know is low.

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