Against “shoot first, ask questions later” — my response to “User research is overrated”
Barry Prendergast
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Great article Barry! My take on user research has been heavily informed by my experience designing software for intelligence analysts. Their process is a great model for how we as UX designers and researchers can approach user research. It starts with research planning — you identify what you know, what you don’t know, then you look to fill in the gaps where your confidence in what you need to know is low.

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