Leah KnoblerinThe Customer Service Blog By Help ScoutDiversity and Inclusion at Help Scout: 2018 UpdateChecking boxes can never fully capture the complexity of our identities. To build an inclusive company culture, however, we need to…Aug 31, 2018Aug 31, 2018
Leah KnoblerinThe Customer Service Blog By Help ScoutHow We Use Video to Build Remote CultureWhen your team is spread out all over the world, traditional team building activities like celebrating milestones in the office or grabbing…Apr 18, 2017Apr 18, 2017
Leah KnoblerinThe Customer Service Blog By Help ScoutHow We Replaced Our All Hands Meeting with Video UpdatesEvery Monday, rather than hold a time-consuming “all hands” meeting or clog co-workers’ inboxes with a boring internal newsletter, I share…Mar 21, 20161Mar 21, 20161
Leah KnoblerinThe Customer Service Blog By Help ScoutHow to Plan Fun and Productive Company RetreatsThe company retreat, often imagined as a weeklong playground of corporate hedonism and zero work, is slowly getting a much-needed makeover.Mar 10, 2016Mar 10, 2016