To paraphrase the immortal Charles Dickens, who would have loved social media and online gaming: It was the : ) of times, it was the : ( of times… Today, our tale of two communities continues. Yesterday, we tested our theory that toxicity can put a dent in your profits…

Welcome back to our series about the cost of doing nothing. Feeling lost? Take a minute to read the first two posts, The Other Reason You Should Care About Online Toxicity and A Tale of Two Online Communities. Today we test our theory: when social products do nothing about toxicity…

What happens when two games with similar communities take two very different approaches to chat? Picture this: It’s dark. The faint green glow of a computer screen lights your field of vision. You swipe left, right, up, down, tracing the outline of a floating brain, refining a neural network, making…

What is the cost of doing nothing? — In these divisive and partisan times, there seems to be one thing we can all agree on, regardless of party lines — online toxicity sucks. Earlier this week Lily Allen announced that she was leaving Twitter. …