Lee GardinerinBramble-ioPerformance review or root canal..?Performance reviews are looked forward to about as much as a visit to the dentist. Most employees dread their upcoming evaluations for…Mar 1, 2022Mar 1, 2022
Lee GardinerinBramble-ioCX — what not to do.For any organization looking for an example of what NOT to do in relation to customer experience:Jan 24, 2022Jan 24, 2022
Lee GardinerinBramble-ioThe ghosts of calls gone by…It’s been almost 2 years since I last joined or hosted a teleconference. In fact, I recently had a revelation about my phone bill (I’m one…Jan 17, 2022Jan 17, 2022
Lee GardinerinBramble-io“but we’re different...”This is one of the most common responses I’ve heard from middle and back-office leaders, when discussing standardization practices within…Oct 4, 2021Oct 4, 2021
Lee GardinerinBramble-io10 definitive signs you are a consultantConsultants get a bad wrap — I should know, I used to be one. As with any profession, there are those that operate in such a manner, they…Aug 25, 2021Aug 25, 2021
Lee GardinerinBramble-ioI love it when a plan comes togetherIt’s that time again…Jul 22, 2021Jul 22, 2021
Lee GardinerinBramble-ioA.B.C — it’s easy as…The A.B.C I’m referring to here is Activity Based Costing — in particular Cost-to-Serve reporting. As much as we’d love for it be as easy…Jul 16, 2021Jul 16, 2021
Lee GardinerinBramble-ioLong Weekends Forever…?Okay, maybe not quite — but shorter workweeks could be on the horizon.Jul 9, 2021Jul 9, 2021