On the 30th anniversary of the Americans with Disabilities Act, we find ourselves at an exciting point in history

Let’s explore in this video the three main ways the accessibility and inclusion landscape has advanced over the last three decades, and why we’ve never been closer to access for all than we are today.


As the Americans With Disabilities Act turns 30 we find ourselves at an exciting inflection point in history.

There are three factors that are together building towards the most accessible, most welcoming, most inclusive world we’ve seen over the course of humanity.

The first is a wave of societal change.

As awareness of individuality continues to grow and reach acceptance, as the differences between all of us and our intersectional and shifting needs are considered and as we see an increase in acknowledgement of marginalized communities and the systems that limit access and opportunity, all of this collective progress and ongoing change has helped those of us who are responsible for designing products and services, find new ways of working that better serve people. …

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From Unwoke.hr, the job board that’s doing a great disservice to the companies that are posting there.

Let’s talk about the business case for “hiring thinkers and not activists”.

Those aren’t my words.

I’m reading from a new job board I found out about yesterday called Unwoke.hr.

That’s the header on their website: “Hire thinkers. Not activists.”

They continue:

“Don’t hire ideologues whose only agenda is to use your business to further a radical cause.”

I’d like to know, on behalf of all business leaders:

What radical cause is growing your operational excellence?

What radical cause is bringing new insights and accelerating innovation?

What radical cause is growing your access to market and building authentic connections with consumers?

In light of the terrible injustices we’ve recently witnessed—the deaths of George Floyd, Ahmaud Arbery, and Breonna Taylor in the US and Regis Korchinski-Paquet in Canada; the increasing militancy of the United States, who continue to attack their own citizens; and our already crystal clear understanding of the systemic oppression of the Black community and other marginalized groups—we have spent the past week deeply considering our responsibility as designers.

I believe that being intentional about designing products and services in an inclusive way can lead to outcomes that radically transform communities and lives for the better.

I know that these methodologies can be applied to more systemic change, but I also know and recognize the strengths and limitations of design agencies who work across a broad spectrum of specialties that include graphic design, user research, service design, architecture, media, software, and more. …

A group of people from different backgrounds working together.
A group of people from different backgrounds working together.
Mapbox Uncharted ERG CC BY 3.0

Topics covered

  1. Common digital transformation practices
  2. The 150 year old myth that’s screwing up your service model and product strategy
  3. The three levels of inclusive maturity
  4. Level 1: Recruit a diverse team
  5. Level 2: Establish a welcoming corporate culture
  6. Level 3: Design inclusive products and services
  7. What can you do to level up your inclusive maturity?

Common digital transformation practices

As digital transformation has been an increasing enterprise and public sector priority over the past decade, we’ve been charting industry-wide progress in meeting digital transformation objectives across both operational and consumer-centric areas of service. Working with organizations across myriad industries over the past decade, from enterprise to startups, public sector to not-for-profits, we’ve seen some common patterns emerge in how prepared and capable organizations are when it comes to digital transformation and digital excellence. A key part of our service design and product strategy work is executing an organizational digital maturity assessment. …

The 150-year-old myth that’s screwing up your service model and product strategy.

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Timon Studler — Unsplash

We humans tend to follow destructive patterns of practice when it comes to the introduction of new technologies. We seem to either abandon all prior knowledge in trying to grapple with a technology and adapt it to profoundly satisfying ways of changing our lives, or we lean on archaic principles that have-through an act of generational broken telephone-become so far removed from their original intent that they’re now inapplicable to modern practice. Or, worse still, were so foolishly formed in their inception that they were almost instantly irrelevant, but time and abstraction have established them as principles of practice.

In the early days of the Internet, you could see the former unfolding in web design. Webmasters and early HTML specialists were learning about the pipes that powered the internet and the HTML that presented it, while working hard to relearn all the tenets of visual design, instead of applying 100s of years of graphic design practice to the new canvas of the web browser. The result was an almost infinite wave of garish websites (hello Geocities!). Democratization of the medium, low resolution screens, and basic web browsers on underpowered consumer computers surely played a role, but this was all exacerbated by a misconception that design needed to be wholly reinvented because the medium was a glowing screen and not a piece of paper. …

There are multiple types of USB-C cables and multiple kinds of HDMI cables which do not all work for your data transfer needs.

It’s outrageous that most of these cables are not labelled, but that’s where the state of cables stands.

So here’s what you need to know:

Navigating USB-C

If you have a hard drive or high bandwidth device to connect to your computer (like a new camera) for fast data transfer, you’ll need a Thunderbolt 3 USB-C cable which is typically (but not always) marked with a lightning bolt ⚡️ and possibly a number ‘3’. …

Apple sold ~6 million iPhones per week last quarter. 77.3 million iPhones in 13 weeks. 1 million fewer than a year ago quarter, which was a 14 week quarter.

If this were a 14 week quarter, Apple would have sold ~83 million phones, or 7 million more than a year ago.

At this quarter’s average selling price (ASP) of $796.42 USD, that would be another $5.5b in revenue on one week of iPhone sales. That starts to get Apple awfully close to a $100 billion quarter when you factor in an additional week of sales for the rest of their product and service areas (Apple reported a record $88.3 …

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Charlie Hedbo editor and publisher, Stéphane (Charb) Charbonnier, 2011, post Hedbo office petrol bomb attack. Photo by Alexander Klein/AFP/Getty Images

It’s fair to say we live in a world where the majority of people believe parables as fact. That this belief leads to murder is not new, but one hopes that as we mature as a civilization our ability to find motivation in peace and forgiveness will outstrip our desire for faith.

I’ve not much more to say on this volatile subject other than to share in the heartbreak, but I will offer this rather on point pair of videos from back in the day featuring Michael Palin and John Cleese defending Life of Brian (a film which tells the story of a chap who’s been mistaken as the messiah) to a bishop and a perturbed Malcolm Muggeridge. …

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My mix, recorded on the 4th, published on the 6th, and unavailable until the 14th due to a mistaken copyright claim.

So it turns out Automatic Content Protection Systems are a pain in the butt.

I’m sure, to a degree, they help copyright holders police content, but I can’t imagine the engineering undertaking to gather and then analyze all new content uploaded to a system and then compare this against a database of, say, all the copyrighted music in the world.

Worse still, it’s a waste of time for users and copyright holders alike when there are false positives, especially if there’s no verification procedure in place.

For example, a sensible system may look like this:

  1. Content is flagged as potentially copyright infringing. …

Simplicity comes in many forms.

Reducing distractions, including providing too much content or too many calls to action, helps people focus on the task at hand.

And allowing the content that is there to be seen, especially on mobile, is an important balancing act between copy, images, and screen height.

But let’s look at how Apple has taken the wrong approach to these tenets with their new mobile menu at Apple.com.

Reducing distractions

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Yes, removing content from an interface simplifies it, allowing the user to focus. …


Lee Dale

Humanist. Facilitator. Work @sayyeahto. Play @ineedsugar. Give @weareto. Lover of music and @mukasaland.

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