How to build and cultivate good relationships with your boss, peers, and subordinates
Communicating at work is essential — regardless of position, understanding and being understood requires interaction. For those in leadership positions, communication is not only critical to doing the job, it is also part of what is expected of the professional. Communication in leadership positions occurs mainly in three dimensions: down (led), across (other managers) and up (to whom the leader reports). Depending on who you are talking to, the way you conduct communication may change, and some extra caution is required.
The following topics are part of class material from consultant Barbara Gunning (Rocking your Team), a Leading From the Middle teacher in the UCSD Project Management program. These are points that help create an accurate map of how to act in all communication situations at work. …
Separating facts from interpretations and feelings is critical to the success of authentic conversations
When faced with situations that require complicated conversations, the natural tendency of humans is to run away and avoid difficult interactions as much as possible. This behavior is normal — talking about sensitive issues creates discomfort, shakes relationships, and leaves us feeling that something is being lost.
But circumstances that require frank dialogue often occur throughout life. …
In the last 20 years I’ve done many bad negotiations, not just at work, but with myself. Here’s what I’ve learned.
Negotiation is part of life. You don’t need to be an expert or even like it — we all negotiate all the time, every day. Sometimes we trade with ourselves — “if I don’t put on makeup (or shave) before leaving home I can sleep another ten minutes”, “I’ll eat just one more candy and then I’ll run another mile on the treadmill”. Most of the time it’s with others, at work, in traffic, in a store, in a relationship.
You may have heard of win-win negotiations — where everyone gives in a little and everyone wins in the end. In win-win events everyone comes out somewhat happy, new future negotiations become possible and no one gets a feeling of loss or being passed over. But how do you get a win-win result? …
Communicating well is not just a matter of personality or training. The country in which we were born plays a key role in our ability to communicate in the workplace
I never imagined that working in groups was something that needed to be studied and to be learned. It always seemed to me that the ability to share activities and build something together was innate — or not — and was more or less present in one’s personality. For me, the success of working together has always been about the ability of members to interact naturally. After all, we are all social beings and we communicate all the time, right?
It was in the Work Team Concept Skills discipline of Project Management Certification that I am doing at the University of California San Diego that I found that group work is really a matter of study. Our teacher presented an exercise that made me reflect on the fact that the seemingly simple act of talking is actually an action permeated by countless layers that we don’t even realize are there: we need to consider who our interlocutor is, the context of the situation, what message you want to get through, the medium… and in an intercultural environment like UCSD that’s even clearer — beyond the language barrier, each student has a completely different cultural background from the others. …
O manejo consciente das informações que deixamos na web realmente assegura a integridade dos nossos dados?
Há alguns meses concluí (mais) um curso online. É prático, simples e permite que eu me atualize mesmo sem ter muito tempo disponível. Às vezes a metodologia adotada não funciona muito bem, mas esse curso, em especial, foi muito proveitoso. Aprendi muito, e fiz uma anotação mental de voltar a olhar novos treinamentos dali a algumas semanas. Vida que segue.
Dias atrás estava dando aquela geral na timeline do Facebook e bati os olhos em um anúncio da mesma escola. Achei interessante (a segmentação de público por hábitos e interesses, se bem feita, funciona muito bem). Cliquei, imaginando que seria direcionada para uma página com mais informações sobre o curso anunciado. …
About
