Lenny CheninUXDI CasestudiesCase Study #5 — Reply.ai Help CenterThe customer service space is a delicate one. Users typically seek out customer service when they’re confused or frustrated about the…May 4, 2020May 4, 2020
Lenny CheninUXDI CasestudiesCase Study #4 — eleMentalThe problem space that we identified at the beginning of this project was in relaxation space. The world is becoming a more stressful…Apr 12, 2020Apr 12, 2020
Lenny CheninUXDI CasestudiesCase Study #3 — Navigation RedesignIn this study, we identify issues with the navigation of the existing Brooklyn Museum Website so that we can reconfigure the information…Mar 30, 2020Mar 30, 2020
Lenny CheninUXDI CasestudiesCase Study #2 — Teach Anything (T/A)This project started with defining a problem space. Who was the audience? What are we trying to do? Our focus was the topic of “Education”…Mar 22, 2020Mar 22, 2020
Lenny CheninDesign KnowledgeUX MindsetThis article will just be a brief description of my approach to problem solving as a UX designer, specifically around designing an app or…Mar 13, 2020Mar 13, 2020
Lenny CheninUXDI CasestudiesCase Study #1 — The Task ListHi, my name is Lenny. And this is the story of my first User Experience design project. The project was to design a feature in an existing…Mar 9, 2020Mar 9, 2020