Published in The Service Gazette·Nov 29, 2019Design thinking in Singapore’s public agenciesFrom agency efficiency to citizen experiences — In 2008, the application of design thinking in the Government of Singapore, started without much fanfare, when a group of public officers from the Ministry of Manpower (MOM) undertook several projects under a business process review exercise. One of their projects, the redesign of an employment pass service centre, served…Government5 min read
Published in InnovateForward·May 18, 2017“My first impressions of Design Thinking — A load of mumbo jumbo”Hi everyone! I’m Leon, based in Singapore, at the Lab of Forward Thinking (LOFT). One of my roles is to run workshops and introduce the key concepts of design thinking to colleagues in other business units. I often forget how perplexing and odd the design thinking methodology can appear to…Design Thinking3 min read
Published in The Coop·Oct 7, 2016How to Succeed as an Innovation TeamInsights & strategies for “young” in-house innovation teams aka. don’t make the same mistakes we did. Prior to joining the corporate sector this year, I worked in the public sector for over 10 years. My last four years were spent as a founding member of a pioneering team of design…Innovation8 min read
Published in InnovateForward·Sep 29, 2016Learnings from our first Design DashAfter weeks of research and preparation, the LOFT Innovation Enablement team was ready to conduct our first design sprint for the product team in Hong Kong as part of Manulife Asia’s Innovation Week. For those new to the “sprint process”, we were attempting to follow the process described in detail…Design Sprint5 min read
